From Chaos to Comfort: Mastering Restoration with Jim Stephenson

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Alright, we're here with our BNI
Business of the Week I-B-N-I-B.

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In.

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Yeah.

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I make sure

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you're really enunciated.

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I do.

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Because when we go back through
these interviews and I'm looking

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at the The transcripts Yeah.

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Things.

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I'm saying multiple things.

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Yeah.

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I'm never B and I, but B
and I, business Networking.

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International.

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Yep.

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Business of the Week.

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Our innovator of Daybreak.

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That's right.

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Jim Stephenson.

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Yes.

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Jim Stephenson

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with Stephenson Restoration.

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Now, Jim.

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We already know some
of the stuff about you.

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Okay.

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And we've been

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doing our research down.

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We have and,

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and, and, and I, I'm like already
ready to skip to some stuff.

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I'm like ready to skip to the,
the, the cool Do they show

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who we are?

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But yes.

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Tell us first up, just.

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What is it you do?

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Because I think I asked you this
question when the first I met.

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Mm-hmm.

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What does a restoration person do?

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What is

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restoration?

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Yeah.

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Yeah.

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Well, uh, it's a simply put just disaster
cleanup and, and put back we, we are,

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when disasters happen, whether it's
a flood, fire, mold, um, uh, even.

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Trauma, you know, God forbid there's,
there's a, uh, uh, some kind of a crime

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scene cleanup or anything like that.

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Oh.

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Uh, we do the, the cleanup of it, um,
and, uh, and remediate against mold or

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any of those other, uh, uh, hazards.

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And then we build it all back
to return it back to pre-loss.

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Um, or if you want, we can also.

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Improve on it while we've got it open.

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Yeah.

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'cause why not?

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Like if I want that game room in

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my basement.

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You're talking about that game room burn

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times now?

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Yeah.

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You're really putting
it out there for 2025.

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I'm

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trying, I'm trying to,
trying to have a gang room.

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No, but that's nice that I, you know,
'cause that maybe that's not always

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the case or people don't realize that.

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So not only are you just putting
it back together, sometimes

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you can approve upon as well.

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Yep.

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That's good.

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You've seen it all.

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Mm-hmm.

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I'm sure you've seen a lot.

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I've seen a lot I've seen from
a uh, uh, a. Pardon expression.

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Yeah, no, you're the crapper fan.

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The fan fan.

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Above the toilet explodes, falls down
who breaks the toilet, and so you've

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got the fire, but the fire gets put out
because the toilet breaks and the F and

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the water goes up and puts out the fire.

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But then you've got a water loss, and
so then the water floods the basement.

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So you had.

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Kind of a fire loss, multiple water
loss solutions going on there.

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Yeah.

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So I've seen that.

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I've seen some that
pretty nasty stuff too.

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Yeah.

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And then I've seen some really
simple, you know, hey, the bathtub

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overflowed, it went into the, uh,
over the tile and into the hallway.

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Okay.

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Simple, quick, and easy.

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I still can't get over
the other one there.

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You talked

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about.

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Which one?

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The one with the water and the fire.

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Putting yourself out.

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Oh, yeah.

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You know what that is?

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Do you know what that is?

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That's the circle of life.

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That's what that is, right?

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That's the circle of life.

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Oh my gosh.

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That is, that's crazy.

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Circumstances.

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Like probably like

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Yeah.

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One in a million.

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One in a million.

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Something like less than even
being struck by lighting, right?

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Yeah.

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Yeah.

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Right.

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You're the lucky you won
the lottery on that one.

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So you, me, crime

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scenes like you do.

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You're not doing crime scene cleanup.

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This is like after crime,
the crime scene cleanup.

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Um, after the police have been there.

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Yes.

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Don't call me to clean
up your crime scene.

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Exactly.

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Clarification's important
on that one, Jeff.

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Yeah.

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So what exactly do you clean up now?

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Yeah.

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You know, I've about an hour before

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the, they

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discover the body, Gil.

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Oh, well I, I've been involved
in a, in a, uh, prank phone call,

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a big boy's phone tap out there.

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We did do that, so

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Sure, sure.

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That's something out there, but.

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Restoration for you?

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When did it hit you that you
were like, you know what?

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'cause that's not something like, you
hear, I've said this to other people.

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You don't grow up saying, we in your, in
your elementary school, when you're asked,

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what do you wanna be, I wouldn't even,
I didn't even know what it was now, why

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did I say that I was gonna be a ation.

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Yeah.

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So when did it hit you?

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That you wanted to be in this, this field.

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So I, uh, I, I like helping people.

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I like being able to, to, I relish
the opportunity to help others.

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Mm-hmm.

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Yeah.

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And so, um, I'd done this a little bit in
high school, just as a high school job.

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Sure.

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Um, and then a little bit into college.

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And then I, I went into law enforcement
to again, help, help others and, and

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then, uh, when it, you know, needed to
supplement the income a bit, I decided

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to fall back on what I knew from.

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High school.

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So I started this business with my,
uh, with my father, and, uh, and it

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started doing well enough that Wow.

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Looked more appealing
than the law enforcement.

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And yeah, people tend to be happier
to see me, so Yeah, I'm sure.

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So yeah, I, I decided that it was
time to, to make the switch and so

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now I'm able to, to go in and be able
to help people out and, um, I kind

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of relish the, uh, the opportunity.

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Did you see the flip flop,

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like the yin and yang
of that, of what you.

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Went the law enforcement where to
the other side, most of the time,

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if you see the law enforcement, it
is going ruin your day at least.

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Yeah.

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Like something's not good to,
he came in to be the one say,

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to help we're, we're about to
rebuild and make your life better.

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Like that's, mm-hmm.

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What did that do

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internally

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though?

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Well, it, it made it a lot
easier for my home life.

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Yeah.

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There's a lot of stress, uh,
when you're in law enforcement.

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Going home with that and being
able to shut it off Yeah.

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Was very difficult.

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Mm-hmm.

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And I think, I know when in law
enforcement will tell you, it's,

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it's very difficult to shut that off.

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Sure.

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And so I, um, I think when I, when I
switched to something where, you know,

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my interactions with people were, were.

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Nine, you know, 99% per positive,
where they're, I'm turning

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their mounted into a mole hill.

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I'm, I'm showing them fix.

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We've got the tools, we can fix it.

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We, yeah, it's gonna be okay.

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I can, I can, you know, remember ladies
crying and calling me and she's like,

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please, I, I don't know what to do.

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And I said.

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I will be there as fast as I can.

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I get there, take care of it, and
just, and, and I feel so wonderful

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to help them in that situation.

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Contrast that of course, to in
law enforcement where you still

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have opportunities to help people.

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Of course.

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You also get a lot who are seeing all
sorts of, you know, rude and crude things

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for you just doing your job and Yeah,

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totally.

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Like, I gotta do what I
gotta, I'm sorry, but Yeah.

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Yeah.

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It sold off.

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I mean, you,

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you kind of hit it right there,
like, is that what motivates you?

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Is there other stuff that motivates?

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Maybe your big picture,
maybe your day to day.

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What, what are your

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motivations?

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Uh, well my family's a big part
of my motivation, so I wanna be

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able to provide for my family.

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That's clear.

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Yeah.

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Yeah.

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I want to, uh, but I wanna leave them
something that they can work with

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as well, and building the company
allows that opportunity and, and I'm

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building it with my father, which is.

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Something hugely important to me.

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I, I idolize my dad, so Yeah.

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And then being able to build
with him is wonderfully.

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We found out a little bit about your dad.

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We did, like I said, we did some
digging and we'll get to that.

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So he, but you

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got a son, but we'll get to,
but you got your son, son.

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No, we're right.

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Son.

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Son to our b and i meeting today, which
is up 9:00 AM on Wednesdays at the DCC.

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Yeah.

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Cheap plug.

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I had to do that.

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But you brought him in?

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Yeah,

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it was gone.

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And he

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stood up in front of
everybody and 13 years

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old.

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13, yeah.

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Yeah.

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13. What's his name?

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Liam.

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Liam.

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Oh, Liam Mason.

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See that now?

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I like that.

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That's a power name.

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Mm-hmm.

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So Liam is standing up in front of
what, 40 people gotta be nerve wracking.

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And basically says that his goal and his
dream is to continue the family business.

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Like you had to have been like, oh.

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You either melted or you were
like, oh, I don't know about that.

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It was maybe house.

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You keep

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the lizard alive, I think about keeping

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the company alive.

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No, but that had to make you feel
proud, like right there on the spot.

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And 'cause you said that
you look up to your dad.

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Hmm.

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And you wanna talk about his dad?

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No,

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no, no.

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I was, I was, you and
I were aligned there.

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We, we really wanted to talk about
how family oriented you are and

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that was such a powerful moment.

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So thank you for bringing
that up and Yeah.

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00:07:57,135 --> 00:08:01,125
And BNI today was so impactful
and, and 13 years old.

262
00:08:01,125 --> 00:08:03,735
I mean, I wish I had that
ability at 13 years old.

263
00:08:04,095 --> 00:08:08,415
But diving into the family business
and next generation, you know,

264
00:08:08,475 --> 00:08:11,775
your dad started this company, it
sounds like you kind of took over.

265
00:08:12,230 --> 00:08:13,490
Actually grew, grew it together.

266
00:08:13,550 --> 00:08:14,415
We, we grew together.

267
00:08:14,415 --> 00:08:14,736
Okay, got it.

268
00:08:14,840 --> 00:08:15,950
We both, uh, went into it.

269
00:08:15,950 --> 00:08:18,410
He's been an entrepreneur all his life.

270
00:08:18,415 --> 00:08:18,735
Uh, okay.

271
00:08:19,070 --> 00:08:21,620
Uh, from uh, big O Tire stores.

272
00:08:21,620 --> 00:08:21,740
Oh, sure.

273
00:08:21,740 --> 00:08:24,080
He started in Las Vegas pretty much.

274
00:08:24,450 --> 00:08:27,900
Uh, he started, I think 11 different
Big O Tire stores in Las Vegas.

275
00:08:27,900 --> 00:08:31,320
And then, um, he went to the
corporate world and he also started

276
00:08:31,320 --> 00:08:35,309
several other businesses, paint and
drywall and, uh, lending companies.

277
00:08:35,610 --> 00:08:38,280
Um, and so he's, he's done quite a bit.

278
00:08:38,280 --> 00:08:40,140
And so when I was, I'm an author,

279
00:08:40,140 --> 00:08:40,861
I'm gonna throw that in there.

280
00:08:40,949 --> 00:08:41,579
He's an author.

281
00:08:41,584 --> 00:08:42,954
He got a Swiss arm, he's got

282
00:08:43,199 --> 00:08:43,919
all this stuff.

283
00:08:45,120 --> 00:08:47,400
He's the one that convinced me
to make sure I always carry one.

284
00:08:47,400 --> 00:08:47,520
Oh, see.

285
00:08:52,725 --> 00:08:53,325
You know what?

286
00:08:55,590 --> 00:08:57,285
But see, I know about, I wanna ask.

287
00:08:57,795 --> 00:08:58,335
Oh my goodness.

288
00:08:58,635 --> 00:08:59,985
He's got the book.

289
00:08:59,985 --> 00:09:01,155
I wanna know about this.

290
00:09:01,155 --> 00:09:02,035
Told Stephenson.

291
00:09:02,085 --> 00:09:02,895
This guy's handsome.

292
00:09:03,000 --> 00:09:03,850
This guy's handsome.

293
00:09:04,070 --> 00:09:05,970
Uh, I wish I'd gotten that.

294
00:09:05,970 --> 00:09:07,810
Yeah, you be glad Hear that.

295
00:09:07,910 --> 00:09:09,555
We don't let your head get too bad.

296
00:09:10,095 --> 00:09:10,730
Check this out though.

297
00:09:10,850 --> 00:09:15,195
'cause chapter 17 there's
an incredible story.

298
00:09:15,255 --> 00:09:15,705
Yes.

299
00:09:16,230 --> 00:09:20,880
That you, that, that wes, that your
father sets up about this Crazy, it's,

300
00:09:21,120 --> 00:09:24,780
it's basically the, uh, the, what you
call it, the, the perfect rendezvous.

301
00:09:24,990 --> 00:09:25,319
Mm-hmm.

302
00:09:25,920 --> 00:09:28,831
Now, so molded on a motorcycle,
we wanna call that out.

303
00:09:28,836 --> 00:09:28,985
Yeah.

304
00:09:29,265 --> 00:09:30,064
A writer's journey.

305
00:09:30,125 --> 00:09:30,545
Mm-hmm.

306
00:09:30,765 --> 00:09:31,064
So we

307
00:09:31,064 --> 00:09:32,910
do wanna call that out, what book it is.

308
00:09:32,910 --> 00:09:33,569
There is a,

309
00:09:33,660 --> 00:09:37,470
but there is a very
complex issue that happens.

310
00:09:38,250 --> 00:09:39,510
And day 10.

311
00:09:39,690 --> 00:09:39,990
Yep.

312
00:09:40,110 --> 00:09:40,230
Mm-hmm.

313
00:09:40,710 --> 00:09:42,060
Chapter 17 here, kind

314
00:09:42,060 --> 00:09:43,110
of mid ride, right?

315
00:09:43,380 --> 00:09:43,950
Yeah.

316
00:09:44,400 --> 00:09:46,770
Someone by the name of
Mitch comes to the rescue.

317
00:09:46,950 --> 00:09:47,400
Yeah.

318
00:09:47,580 --> 00:09:48,450
Now, who is Mitch?

319
00:09:48,840 --> 00:09:51,030
So Mitch is actually my middle name.

320
00:09:51,120 --> 00:09:54,210
Uh, and so my family that knows
me by that, they called me that.

321
00:09:54,300 --> 00:09:57,780
And the reason was actually not
confused me with the original Big

322
00:09:57,780 --> 00:09:59,280
Jim, which was my grandfather.

323
00:09:59,335 --> 00:09:59,625
Okay.

324
00:10:00,360 --> 00:10:00,390
Okay.

325
00:10:00,395 --> 00:10:04,410
Um, and so I took on big gym title and
kind of an homage to my grandfather.

326
00:10:04,410 --> 00:10:04,440
Oh.

327
00:10:05,010 --> 00:10:06,540
Um, so, uh.

328
00:10:07,335 --> 00:10:09,345
Anyway, in the book I
referred to as Mitch.

329
00:10:09,405 --> 00:10:15,135
And so, um, what had, what had happened
there in the book, uh, is, uh, they were

330
00:10:15,135 --> 00:10:19,275
drawing more toward the end of the, of
the journey, but they still had quite a

331
00:10:19,275 --> 00:10:21,705
few states left to tr to capture mm-hmm.

332
00:10:21,975 --> 00:10:26,835
Um, on this, on this epic of 48
states in, uh, in 10 days to the goal.

333
00:10:26,895 --> 00:10:27,075
Wow.

334
00:10:27,240 --> 00:10:27,460
And.

335
00:10:27,990 --> 00:10:32,910
Um, my brother and my dad and I, I thought
it would be so cool I wasn't able to

336
00:10:32,910 --> 00:10:37,290
join them from the start of it, but I
thought it would be so cool to surprise

337
00:10:37,290 --> 00:10:39,180
my dad by joining him for the end of it.

338
00:10:39,720 --> 00:10:46,560
And so, um, I coordinated with my brother
and my mom to meet him in Rapid City.

339
00:10:46,680 --> 00:10:47,010
Right.

340
00:10:47,010 --> 00:10:51,300
So my brother's secretly trying like
crazy to get them to Rapid City.

341
00:10:51,300 --> 00:10:51,630
Yeah.

342
00:10:51,810 --> 00:10:54,270
And, um, and so they're, they're just.

343
00:10:54,630 --> 00:10:56,730
Turn as fast as they can
to get there in time.

344
00:10:56,760 --> 00:11:00,210
'cause I'm, I've now gotten there,
but it's like 11 o'clock at night.

345
00:11:00,510 --> 00:11:03,870
Um, and I was going as riding as
hard as I could all day from here

346
00:11:03,870 --> 00:11:05,730
in Salt Lake to, to get there.

347
00:11:05,790 --> 00:11:06,030
Yeah.

348
00:11:06,090 --> 00:11:08,010
Uh, going to Wyoming and everything.

349
00:11:08,070 --> 00:11:10,560
And, uh, and so I'm
riding on my Suzuki there.

350
00:11:10,800 --> 00:11:13,320
They're on, um, uh, BMW and Harley.

351
00:11:13,320 --> 00:11:14,310
They bought the day before.

352
00:11:14,310 --> 00:11:18,354
Four to replace a bike that had
had given up the ghost mid-rise.

353
00:11:18,775 --> 00:11:21,895
So they happened to buy a bike
the day before just for it.

354
00:11:21,895 --> 00:11:23,334
Well, it turns out the battery's bad.

355
00:11:23,454 --> 00:11:23,484
Oh.

356
00:11:24,444 --> 00:11:27,415
So they're discovering that in
a little town called Kadoka.

357
00:11:27,505 --> 00:11:27,594
Mm-hmm.

358
00:11:27,834 --> 00:11:30,084
So they get stranded there.

359
00:11:30,084 --> 00:11:30,175
Gosh.

360
00:11:30,444 --> 00:11:32,275
And it's like, it's the end of the ride.

361
00:11:32,364 --> 00:11:33,175
They're stranded.

362
00:11:33,175 --> 00:11:35,425
There's nothing they can do
after they already just had

363
00:11:35,425 --> 00:11:36,714
this hiccup and, okay.

364
00:11:36,719 --> 00:11:36,750
Yeah.

365
00:11:38,574 --> 00:11:40,885
Lemme interject here because
this is, that's the biggest.

366
00:11:41,165 --> 00:11:43,235
Plug for Kadoka that's ever been out here.

367
00:11:43,235 --> 00:11:43,475
Right here.

368
00:11:44,345 --> 00:11:45,305
We mentioned it right here.

369
00:11:45,905 --> 00:11:46,715
We put them on the map.

370
00:11:46,715 --> 00:11:48,905
You got the three of you out there.

371
00:11:48,905 --> 00:11:50,020
You're happy, you're welcome.

372
00:11:50,720 --> 00:11:51,140
You're

373
00:11:51,145 --> 00:11:51,574
happy.

374
00:11:51,574 --> 00:11:54,155
No three of you out there,
two of you are in the story.

375
00:11:56,975 --> 00:11:57,694
Yeah.

376
00:11:57,965 --> 00:11:58,925
Anyway, yes.

377
00:11:58,925 --> 00:12:00,905
So, so they're there.

378
00:12:00,905 --> 00:12:04,745
And my brother, he, he's got me on
the phone and, and, uh, hands it over

379
00:12:04,745 --> 00:12:06,485
to my dad and says, uh, you know.

380
00:12:06,939 --> 00:12:08,740
Mi Mitch can can help.

381
00:12:08,740 --> 00:12:10,870
And he's thinking, how can
he help out in Salt Lake?

382
00:12:10,870 --> 00:12:11,199
Yeah.

383
00:12:11,199 --> 00:12:12,880
He said, dad, I found you a battery.

384
00:12:12,880 --> 00:12:14,469
It's in, it's in Rapid City.

385
00:12:14,589 --> 00:12:16,689
Um, and I'll have it to
you in an hour and a half.

386
00:12:16,689 --> 00:12:18,069
He's thinking that's.

387
00:12:18,525 --> 00:12:19,125
What, what?

388
00:12:19,125 --> 00:12:20,805
And I'm like, I'm in Rapid City.

389
00:12:21,255 --> 00:12:21,615
Oh my word.

390
00:12:21,615 --> 00:12:22,005
And

391
00:12:22,005 --> 00:12:24,585
uh, and he was just, he
was just floored by that.

392
00:12:24,675 --> 00:12:29,685
And uh, and so, uh, I was able to, uh,
get the battery to take off to him.

393
00:12:29,685 --> 00:12:32,115
Of course, it had to be a
little more dramatic than that.

394
00:12:32,115 --> 00:12:33,735
There was actually a
lightning storm Oh yeah.

395
00:12:34,125 --> 00:12:37,365
That I had to ride through, and
I was a little too obsessed with.

396
00:12:37,694 --> 00:12:42,615
With helping him to think necessarily
about the fact that I'm six foot four

397
00:12:43,064 --> 00:12:47,655
in a lightning storm on motorcycle
in the middle of the planes.

398
00:12:47,984 --> 00:12:48,015
Oh

399
00:12:48,015 --> 00:12:48,165
my

400
00:12:48,165 --> 00:12:48,255
God.

401
00:12:48,255 --> 00:12:49,454
No trees or nothing.

402
00:12:49,454 --> 00:12:50,790
I thinking metal objects.

403
00:12:50,949 --> 00:12:55,875
I probably, we should have thought this
through, but, um, but yeah, I, I was

404
00:12:55,875 --> 00:13:00,015
able to, to get there and, and, uh,
the get the battery in the bike and

405
00:13:00,015 --> 00:13:01,484
we were able to continue the ride and.

406
00:13:01,930 --> 00:13:06,130
And it was just, it was just a, a
miracle that was on top of many miracles

407
00:13:06,130 --> 00:13:07,569
that had occurred during the ride.

408
00:13:07,630 --> 00:13:11,410
And, uh, and something I, I relish
the opportunity and relish the

409
00:13:11,410 --> 00:13:12,790
chance to be part of the story.

410
00:13:12,790 --> 00:13:14,319
To that point, um,

411
00:13:14,530 --> 00:13:17,589
let's fix volumes to who
you guys are as a family.

412
00:13:17,589 --> 00:13:17,770
Yeah.

413
00:13:17,770 --> 00:13:21,550
Just generationally, like you just
even brought in your grandfather

414
00:13:21,550 --> 00:13:22,750
and that you took on that name.

415
00:13:22,750 --> 00:13:24,130
There's a lot in that, right.

416
00:13:24,615 --> 00:13:27,915
When your, when your grandpa
has that name and big, big gym.

417
00:13:27,915 --> 00:13:29,025
Big shoes to fill.

418
00:13:29,235 --> 00:13:29,865
I'm sure.

419
00:13:29,865 --> 00:13:30,375
So, yep.

420
00:13:30,974 --> 00:13:32,625
Just amazing story all around.

421
00:13:32,625 --> 00:13:35,415
I know just in the short
time we've known you.

422
00:13:35,415 --> 00:13:35,505
Mm-hmm.

423
00:13:36,015 --> 00:13:37,305
What a family guy you are.

424
00:13:37,305 --> 00:13:39,930
And if you want to hear how the rest
of that book ends, you got bike.

425
00:13:41,085 --> 00:13:41,865
Oh, purchase that.

426
00:13:42,255 --> 00:13:43,935
If you want to, you can
listen to it on Audible.

427
00:13:43,935 --> 00:13:47,235
My dad actually Oh, is the
one reading it on Audible.

428
00:13:47,240 --> 00:13:47,360
Wow.

429
00:13:48,495 --> 00:13:48,735
That's awesome.

430
00:13:48,735 --> 00:13:50,655
You's you want we to narrate it to you?

431
00:13:51,255 --> 00:13:53,199
We'll get, we'll get a shot of bike.

432
00:13:53,390 --> 00:13:53,680
What

433
00:13:53,680 --> 00:13:54,285
kind of bike is that?

434
00:13:54,285 --> 00:13:55,185
That's an Indian, that's a,

435
00:13:55,185 --> 00:13:56,595
that's actually an electric glide.

436
00:13:56,595 --> 00:13:56,954
A hardly.

437
00:13:56,954 --> 00:13:57,735
David's an electric guy.

438
00:13:57,735 --> 00:13:59,204
And the biggest picture right here.

439
00:13:59,635 --> 00:14:01,525
Now you see this picture
that's, that's accurate.

440
00:14:01,525 --> 00:14:02,545
He gets the battery.

441
00:14:02,635 --> 00:14:04,405
Oh, look how relieved.

442
00:14:04,410 --> 00:14:04,720
Mm-hmm.

443
00:14:04,975 --> 00:14:05,725
Oh my gosh.

444
00:14:05,995 --> 00:14:06,295
Said in the

445
00:14:06,295 --> 00:14:09,625
book, he says, he hugged
me like I liberated Paris.

446
00:14:09,939 --> 00:14:10,840
Oh, I love that.

447
00:14:10,840 --> 00:14:12,444
So I, I liked that line.

448
00:14:12,444 --> 00:14:13,495
My dad's a good author.

449
00:14:13,495 --> 00:14:15,085
I, I, like I said, I idolized him.

450
00:14:15,085 --> 00:14:16,495
I've memorized his poems and everything.

451
00:14:16,615 --> 00:14:18,564
We saw some of those writing schools.

452
00:14:18,635 --> 00:14:19,955
Skills don't fall.

453
00:14:19,955 --> 00:14:21,665
You know, apple doesn't
fall too far from the tree.

454
00:14:21,665 --> 00:14:23,615
'cause we saw those writing skills today.

455
00:14:23,645 --> 00:14:23,944
That's true.

456
00:14:24,155 --> 00:14:25,265
Or last night actually.

457
00:14:25,265 --> 00:14:25,385
Yeah.

458
00:14:25,955 --> 00:14:26,825
When you typed that up.

459
00:14:26,825 --> 00:14:28,535
So I was like, where'd Jim come from?

460
00:14:28,535 --> 00:14:30,785
I didn't know he was an
author behind the scene.

461
00:14:30,845 --> 00:14:31,115
Oh yeah.

462
00:14:31,505 --> 00:14:33,215
So creative, so fun.

463
00:14:33,215 --> 00:14:34,505
Do you write on the side?

464
00:14:34,580 --> 00:14:34,800
No,

465
00:14:35,100 --> 00:14:35,319
no.

466
00:14:35,400 --> 00:14:36,960
I You have a talent

467
00:14:36,960 --> 00:14:37,240
there?

468
00:14:37,550 --> 00:14:40,025
Well, I have a talent when
I have my dad helping me.

469
00:14:40,060 --> 00:14:40,280
Oh,

470
00:14:42,725 --> 00:14:46,925
I, I take, take your time to make
sure your communications are, are.

471
00:14:47,090 --> 00:14:47,660
Accurate.

472
00:14:47,690 --> 00:14:47,990
Yeah.

473
00:14:48,050 --> 00:14:51,110
Um, and that's the ty
back to even restoration.

474
00:14:51,110 --> 00:14:54,110
You know, when you're doing your
communications and restoration, you,

475
00:14:54,110 --> 00:14:56,015
you gotta make sure everything is, is.

476
00:14:57,000 --> 00:15:01,740
Articulately put so as to, to with,
with insurance to help to make

477
00:15:01,740 --> 00:15:03,000
sure it's covered and everything.

478
00:15:03,060 --> 00:15:03,870
Um, yeah.

479
00:15:03,870 --> 00:15:07,140
And, but, uh, anyway, it's,
uh, I I rely heavily on his

480
00:15:07,140 --> 00:15:09,840
wordsmithing ability, wordsmith.

481
00:15:09,840 --> 00:15:10,265
Oh, did a great job.

482
00:15:10,445 --> 00:15:10,945
Oh, yeah.

483
00:15:11,945 --> 00:15:12,345
I, I

484
00:15:12,445 --> 00:15:13,585
do have a confession here.

485
00:15:13,845 --> 00:15:14,145
Go ahead.

486
00:15:14,145 --> 00:15:17,130
Listen, I know a little
bit about Jim's industry.

487
00:15:17,160 --> 00:15:17,610
Okay.

488
00:15:18,344 --> 00:15:20,505
Because I worked in it amount of time.

489
00:15:20,505 --> 00:15:21,765
Y'all didn't know this.

490
00:15:21,770 --> 00:15:22,130
Look at this.

491
00:15:22,305 --> 00:15:23,234
I know, I know.

492
00:15:23,234 --> 00:15:25,125
This the, I've never,
never even talked about.

493
00:15:25,125 --> 00:15:25,694
I want to hear this.

494
00:15:26,160 --> 00:15:30,675
Tell us, tell us, you have a lot of pull
and connection with the trades, right?

495
00:15:30,675 --> 00:15:34,244
Because you are essentially,
when a disaster happens, there's

496
00:15:34,244 --> 00:15:37,814
a lot of moving parts and cases
that are going on during that.

497
00:15:37,814 --> 00:15:41,444
You've got your demo crew,
you've got, you know, your

498
00:15:41,444 --> 00:15:42,015
electrician,

499
00:15:42,015 --> 00:15:44,849
electricians, plumber,
plumbers, like mm-hmm.

500
00:15:45,599 --> 00:15:51,089
This perfectly orchestrated crew
that comes in to take care of this.

501
00:15:51,329 --> 00:15:54,959
Well, my aunt, I actually, you talked a
little bit how you got into restoration.

502
00:15:54,959 --> 00:15:56,489
My aunt had a cleanup.

503
00:15:56,550 --> 00:15:57,599
She was the cleanup crew.

504
00:15:58,005 --> 00:15:59,954
Or so cleaning services every No.

505
00:16:00,074 --> 00:16:00,675
And cranny.

506
00:16:00,735 --> 00:16:01,335
Um, oh.

507
00:16:01,335 --> 00:16:02,835
Or restoration companies.

508
00:16:02,835 --> 00:16:05,655
So I don't know if your
cross has ever path, your

509
00:16:05,655 --> 00:16:08,410
path have ever crossed,
cross, ever passed?

510
00:16:08,805 --> 00:16:09,885
Speaking about communication.

511
00:16:09,885 --> 00:16:10,935
Spit it out today.

512
00:16:11,175 --> 00:16:11,235
Yeah.

513
00:16:11,324 --> 00:16:13,365
Um, but it is hard work.

514
00:16:13,365 --> 00:16:16,215
So first off, I just wanted
to say kudos to what you do

515
00:16:16,245 --> 00:16:18,165
because it is a lot of work.

516
00:16:18,194 --> 00:16:18,285
Mm-hmm.

517
00:16:18,525 --> 00:16:21,255
Things that you don't even think
about in restoration because of

518
00:16:21,255 --> 00:16:22,875
all the moving parts and pieces.

519
00:16:22,880 --> 00:16:23,010
Mm-hmm.

520
00:16:24,345 --> 00:16:24,405
Um.

521
00:16:24,405 --> 00:16:27,435
But also, you know, just in general,
what you doing, taking care of people.

522
00:16:27,435 --> 00:16:31,605
We made that really nice and smooth
when we were talking about that earlier.

523
00:16:31,605 --> 00:16:31,665
Yeah.

524
00:16:31,665 --> 00:16:34,365
But it can be stressful.

525
00:16:34,814 --> 00:16:35,116
Yeah, I bet.

526
00:16:35,121 --> 00:16:39,585
I mean, there's a lot of emotion in that
and it takes a special person to get in

527
00:16:39,585 --> 00:16:43,035
there and navigate the emotional side.

528
00:16:43,590 --> 00:16:47,550
The physical loss, and then
an entire crew that comes in.

529
00:16:47,550 --> 00:16:50,190
So we really want people and our
listeners out there to understand

530
00:16:50,190 --> 00:16:51,510
what this guy really does.

531
00:16:51,510 --> 00:16:52,890
He's a miracle worker.

532
00:16:54,060 --> 00:16:54,120
Yeah.

533
00:16:54,120 --> 00:16:55,320
It's, it's, it can be very tough.

534
00:16:55,320 --> 00:16:57,780
You gotta think any of these
events, they're basically

535
00:16:57,780 --> 00:16:58,835
an invasion of your home.

536
00:16:59,145 --> 00:16:59,635
Exactly.

537
00:16:59,635 --> 00:17:00,075
There you go.

538
00:17:00,385 --> 00:17:00,875
Invaded

539
00:17:01,140 --> 00:17:03,090
your life is turned upside down.

540
00:17:03,120 --> 00:17:03,595
Total chaos.

541
00:17:03,595 --> 00:17:04,035
Exactly.

542
00:17:04,170 --> 00:17:06,450
And you're wondering, because
everyone's always heard horror

543
00:17:06,450 --> 00:17:08,040
stories about insurance companies.

544
00:17:08,040 --> 00:17:10,800
I mean, it's practically the, the
theme of almost every movie these days.

545
00:17:10,800 --> 00:17:10,890
Right.

546
00:17:11,454 --> 00:17:11,835
And so.

547
00:17:12,410 --> 00:17:15,500
They, they're just so worried
about it and, and it's just nice.

548
00:17:15,500 --> 00:17:19,520
We've got a lady in our office, uh,
actually my aunt, oh, nepotism strong.

549
00:17:19,520 --> 00:17:19,670
I have it.

550
00:17:20,615 --> 00:17:21,115
That's it.

551
00:17:21,410 --> 00:17:25,730
Uh, but she has years of experience in
the, uh, she'll, she'll be mad if you're

552
00:17:25,730 --> 00:17:28,010
using the word years so emphatically.

553
00:17:28,190 --> 00:17:32,090
But no, uh, she's years of experience
and we call her our insurance whisperer.

554
00:17:32,090 --> 00:17:35,570
She is really good at making sure
the communication is so clear

555
00:17:35,570 --> 00:17:38,990
between the insurance, between the
insured and, and making it so that.

556
00:17:39,090 --> 00:17:42,510
People understand your insurance is
there to help you, your insurance

557
00:17:42,510 --> 00:17:44,520
is there, um, on your side.

558
00:17:44,850 --> 00:17:44,970
Mm-hmm.

559
00:17:45,209 --> 00:17:48,840
And, and so we want to find the
best way to define that solution.

560
00:17:48,929 --> 00:17:49,260
And it can

561
00:17:49,260 --> 00:17:53,100
sometimes not feel that way when you're
in the midst of a utter disaster.

562
00:17:53,100 --> 00:17:53,340
Right?

563
00:17:53,340 --> 00:17:53,580
Yes.

564
00:17:53,820 --> 00:17:57,149
The last person you wanna be arguing
with is that insurance claim.

565
00:17:57,240 --> 00:17:57,330
Mm-hmm.

566
00:17:57,659 --> 00:18:00,840
So that's amazing that you really
streamlined that You had some No, I'm

567
00:18:00,840 --> 00:18:03,990
saying I'm gonna go into this because
you talked business already, like

568
00:18:04,050 --> 00:18:04,530
Yep, yep,

569
00:18:04,530 --> 00:18:04,620
yep.

570
00:18:04,625 --> 00:18:04,774
Mm-hmm.

571
00:18:05,385 --> 00:18:09,225
You, you look, you looking for, we
have our own insurance and stuff

572
00:18:09,225 --> 00:18:12,165
like that, but that's, that's a
great referral for somebody like

573
00:18:12,165 --> 00:18:14,565
you or great partner within A BNI.

574
00:18:14,655 --> 00:18:15,015
Yeah.

575
00:18:15,285 --> 00:18:16,005
Here we go.

576
00:18:16,185 --> 00:18:16,455
Yes.

577
00:18:16,845 --> 00:18:17,535
BNI.

578
00:18:17,535 --> 00:18:18,765
What has it done for you?

579
00:18:18,855 --> 00:18:21,615
I know you were already a
member of another chapter, so

580
00:18:21,615 --> 00:18:23,235
you've got some more experience.

581
00:18:23,235 --> 00:18:24,045
I've had some experience.

582
00:18:24,050 --> 00:18:24,885
Experience on of them.

583
00:18:24,885 --> 00:18:25,245
We do.

584
00:18:25,245 --> 00:18:26,055
So what has it done

585
00:18:26,055 --> 00:18:26,355
for you?

586
00:18:26,535 --> 00:18:27,825
Uh, it's done a ton.

587
00:18:27,885 --> 00:18:28,305
Yeah.

588
00:18:28,365 --> 00:18:32,955
Um, so I joined in two th
at the very end of 2000.

589
00:18:33,015 --> 00:18:33,555
Uh.

590
00:18:33,865 --> 00:18:35,695
I think it was 2022.

591
00:18:36,115 --> 00:18:36,265
Okay.

592
00:18:36,355 --> 00:18:42,745
Um, and so for 2023 and 2024, I had
BNI referrals and uh, and through

593
00:18:42,745 --> 00:18:46,795
networking and BNI work and, and
also, you know, some other efforts

594
00:18:46,795 --> 00:18:48,775
we were having, but, but why?

595
00:18:48,835 --> 00:18:54,325
I've seen a triple in my business,
triple in, our employees went from me

596
00:18:54,325 --> 00:18:57,535
and a van to me and 13 employees now.

597
00:18:57,535 --> 00:18:57,625
Yeah.

598
00:18:58,165 --> 00:19:00,565
And I've got four vehicles.

599
00:19:00,565 --> 00:19:02,695
I've got guys running on crews right now.

600
00:19:02,695 --> 00:19:03,115
Yeah.

601
00:19:03,115 --> 00:19:03,325
And.

602
00:19:03,720 --> 00:19:04,200
Um.

603
00:19:04,814 --> 00:19:07,965
It's been a, a phenomenal
experience and it's connected me

604
00:19:07,965 --> 00:19:11,385
with people who, you know, I never
would've connected with before.

605
00:19:11,625 --> 00:19:16,364
Um, one thing I love about the BNI is that
your chapter, you hold the seat for that.

606
00:19:16,395 --> 00:19:16,485
Mm-hmm.

607
00:19:16,514 --> 00:19:16,844
Right?

608
00:19:16,844 --> 00:19:16,935
Mm-hmm.

609
00:19:17,205 --> 00:19:18,735
And there's no one else in that seat.

610
00:19:18,794 --> 00:19:22,574
And there are your golden geese, like
your insurance agents, your plumbers,

611
00:19:22,754 --> 00:19:26,294
these people who you can both refer to
and get referrals from a wallet, right?

612
00:19:26,735 --> 00:19:30,185
But, um, there's all, and, but
there's only one of them in

613
00:19:30,185 --> 00:19:32,074
that chapter as far as the PNC.

614
00:19:32,074 --> 00:19:32,165
Yep.

615
00:19:32,554 --> 00:19:37,415
But the BNI allows you access to a
much larger network of other chapters.

616
00:19:37,415 --> 00:19:37,745
Yeah.

617
00:19:37,804 --> 00:19:43,294
And I have met with members of chapters
all over northern Utah and I regularly

618
00:19:43,294 --> 00:19:48,844
play golf with a, a friend of mine
from a chapter in, uh, in, um, uh, uh.

619
00:19:49,139 --> 00:19:54,205
Uh, the Northern Utah, uh, uh, uh, it's
escaping my mind from our Ogden area.

620
00:19:54,205 --> 00:19:54,240
Ogden, yeah.

621
00:19:54,870 --> 00:19:55,199
But,

622
00:19:55,199 --> 00:19:59,100
um, but he and I regularly play golf
and, and he sends me work and, um,

623
00:19:59,159 --> 00:20:03,060
and I try and send him, uh, people in
the area who are looking for stuff.

624
00:20:03,060 --> 00:20:05,490
You know, you try and send, send
things according to the areas

625
00:20:05,490 --> 00:20:06,389
in which you're working, but

626
00:20:06,449 --> 00:20:06,750
yeah.

627
00:20:06,810 --> 00:20:09,870
Um, it's, it's incredible what
the greater network can do

628
00:20:09,870 --> 00:20:11,010
if you take advantage of it.

629
00:20:11,040 --> 00:20:15,389
'cause anyone who's tried to network
before in like, let's say if you're.

630
00:20:15,845 --> 00:20:19,360
Uh, uh, let's say if you're even
like a realtor trying to talk to a

631
00:20:19,360 --> 00:20:22,300
rental office, like, Hey, if anyone's
looking to buy a house, right?

632
00:20:22,300 --> 00:20:22,810
Send it to me.

633
00:20:22,810 --> 00:20:23,440
You just walk in.

634
00:20:23,440 --> 00:20:24,640
They're like, yeah, put
your card on the desk.

635
00:20:24,640 --> 00:20:25,150
Thanks, bye.

636
00:20:25,180 --> 00:20:25,510
Yeah.

637
00:20:25,510 --> 00:20:25,511
Yeah.

638
00:20:25,570 --> 00:20:25,840
Right.

639
00:20:25,845 --> 00:20:26,440
That's it.

640
00:20:26,440 --> 00:20:27,490
And And a stack of the rest of them.

641
00:20:27,695 --> 00:20:28,385
Yeah, exactly.

642
00:20:28,615 --> 00:20:28,905
Yeah.

643
00:20:29,265 --> 00:20:29,385
I

644
00:20:29,385 --> 00:20:30,025
already forgot your name.

645
00:20:30,225 --> 00:20:31,025
I had the door hitch on that.

646
00:20:31,055 --> 00:20:32,025
Yeah, right.

647
00:20:32,255 --> 00:20:32,545
Yeah,

648
00:20:32,770 --> 00:20:33,490
exactly.

649
00:20:33,850 --> 00:20:35,620
But if you call and say, Hey.

650
00:20:35,920 --> 00:20:36,760
I'm such and such.

651
00:20:36,760 --> 00:20:38,200
I'm also a member of the BNI.

652
00:20:38,200 --> 00:20:40,210
Let's sit down, have lunch and let's meet.

653
00:20:40,810 --> 00:20:40,900
Mm-hmm.

654
00:20:41,200 --> 00:20:44,590
They will sit, they will talk, they'll
learn about your business, and you'll

655
00:20:44,590 --> 00:20:50,230
learn about theirs, and there's a hundred
percent more chance of getting a referral.

656
00:20:50,230 --> 00:20:53,560
I mean, it's just, it's
way, way more likely.

657
00:20:53,680 --> 00:20:55,930
That's just, that's just
happened to me actually.

658
00:20:55,960 --> 00:21:02,680
Now he said that I literally, I invited
a cleaning person to come to our chapter.

659
00:21:02,740 --> 00:21:03,100
Yep.

660
00:21:03,580 --> 00:21:04,480
She writes back.

661
00:21:04,889 --> 00:21:08,639
Oh, I just joined the BNI
chapter at such and such.

662
00:21:08,790 --> 00:21:09,720
Let's do a one on one.

663
00:21:09,720 --> 00:21:10,170
Let's meet.

664
00:21:10,170 --> 00:21:12,000
And that's what we're,
that's our process now.

665
00:21:12,004 --> 00:21:12,295
I love that.

666
00:21:12,295 --> 00:21:12,535
Yeah.

667
00:21:12,595 --> 00:21:17,160
But I thought, I thought that was super
cool and now you related it to each other.

668
00:21:17,399 --> 00:21:17,730
Yeah.

669
00:21:17,760 --> 00:21:21,480
This thing, this thing is Magic doc, Dr.
Ivan me knew what he's doing, I guess.

670
00:21:21,480 --> 00:21:21,840
Well, he right.

671
00:21:22,889 --> 00:21:23,399
I do.

672
00:21:23,399 --> 00:21:23,700
I

673
00:21:23,700 --> 00:21:26,970
really do want to dive in and
unpack that just a little bit

674
00:21:26,970 --> 00:21:28,860
because he went into so many things.

675
00:21:28,860 --> 00:21:32,460
So your business growth, you
can really state like, hey.

676
00:21:32,865 --> 00:21:34,545
This was because of BNI every year.

677
00:21:34,545 --> 00:21:34,605
It

678
00:21:35,145 --> 00:21:35,535
tripled,

679
00:21:35,805 --> 00:21:38,775
it tripled two referrals.

680
00:21:38,805 --> 00:21:38,895
Mm-hmm.

681
00:21:39,165 --> 00:21:41,625
That tripled three friendships, right?

682
00:21:41,655 --> 00:21:41,745
Mm-hmm.

683
00:21:41,985 --> 00:21:45,495
I mean, that's, it is initially you
meet each other and your acquaintances.

684
00:21:45,495 --> 00:21:45,585
Mm-hmm.

685
00:21:45,585 --> 00:21:48,255
And then you build trust and
then it becomes a friendship, and

686
00:21:48,255 --> 00:21:53,115
then it becomes collaboration,
referrals, connection there.

687
00:21:53,535 --> 00:21:56,685
Um, so really, really
impactful what that's done.

688
00:21:57,300 --> 00:21:58,110
For you personally?

689
00:21:58,470 --> 00:21:59,400
Yes, it is.

690
00:21:59,400 --> 00:22:00,720
It has been huge for me.

691
00:22:00,960 --> 00:22:03,690
Um, and even not, not just
like, you know, for my business,

692
00:22:03,690 --> 00:22:04,860
but also for me personally.

693
00:22:05,040 --> 00:22:05,220
Yeah.

694
00:22:05,280 --> 00:22:06,870
Um, in interactions.

695
00:22:06,900 --> 00:22:11,160
Um, you know, I'm a bit of a millennial,
so I, uh, played video games a fair

696
00:22:11,160 --> 00:22:14,310
amount, and it was a great escape
and law enforcement, so my social

697
00:22:14,310 --> 00:22:15,750
skills weren't always the best.

698
00:22:15,750 --> 00:22:16,020
Sure.

699
00:22:16,110 --> 00:22:20,700
Um, but, uh, one of the great things this,
this has brought up is my, my ability

700
00:22:20,700 --> 00:22:22,500
to interact and get to know people.

701
00:22:22,500 --> 00:22:24,150
And I, I'm, I'm.

702
00:22:24,660 --> 00:22:27,660
Blown away by a lot of the
interactions that I've had and

703
00:22:27,660 --> 00:22:28,920
the people I've gotten to know.

704
00:22:28,925 --> 00:22:29,075
Yeah.

705
00:22:29,100 --> 00:22:30,510
And the stories that they have.

706
00:22:30,510 --> 00:22:33,240
Just, I, I feel so much
more enriched mm-hmm.

707
00:22:33,240 --> 00:22:34,920
Just by the people that I now know.

708
00:22:35,070 --> 00:22:39,360
And then of course, it, it has helped
my business a ton as well, which

709
00:22:39,390 --> 00:22:42,930
is, it is, of course, you know,
I'm all in business to make money.

710
00:22:42,930 --> 00:22:42,931
Right.

711
00:22:42,975 --> 00:22:43,396
That's right.

712
00:22:43,401 --> 00:22:47,790
So y'all, y'all want to grow, but,
um, it's just, it's been wonderful

713
00:22:48,060 --> 00:22:50,940
and I'm a fervent fan of bni.

714
00:22:51,480 --> 00:22:52,140
That's awesome.

715
00:22:52,140 --> 00:22:53,610
Before we get outta here with you.

716
00:22:54,645 --> 00:22:57,375
What with BNI in your back pocket now?

717
00:22:57,375 --> 00:22:57,465
Mm-hmm.

718
00:22:57,735 --> 00:22:58,725
You got that tool.

719
00:22:59,175 --> 00:23:00,195
What's next for your business?

720
00:23:00,195 --> 00:23:00,885
Like what do you see?

721
00:23:01,155 --> 00:23:01,425
What, what?

722
00:23:01,800 --> 00:23:03,210
What do you want to,
what do you wanna, do?

723
00:23:03,210 --> 00:23:04,050
You want to grow?

724
00:23:04,050 --> 00:23:05,730
What do you see in the next year?

725
00:23:05,730 --> 00:23:06,840
Five years, 10 years?

726
00:23:06,930 --> 00:23:07,050
Our

727
00:23:07,050 --> 00:23:12,300
goal for this year is, uh, is a little
close to basically triple of last day.

728
00:23:12,360 --> 00:23:14,220
We want to, we want to
continue on that trend.

729
00:23:14,280 --> 00:23:18,720
Our plan to make that happen
is, uh, expansion of services.

730
00:23:18,720 --> 00:23:19,380
We plan to.

731
00:23:19,575 --> 00:23:21,735
Get into, um, meth cleanup.

732
00:23:22,455 --> 00:23:23,205
We currently don't.

733
00:23:23,205 --> 00:23:23,655
Right now.

734
00:23:23,655 --> 00:23:24,855
We just refer it out.

735
00:23:24,945 --> 00:23:26,265
Big problem in Utah, y'all?

736
00:23:26,400 --> 00:23:27,345
Yes, yes.

737
00:23:27,375 --> 00:23:27,855
Yeah.

738
00:23:28,215 --> 00:23:29,085
Across the world, really?

739
00:23:29,385 --> 00:23:29,745
Yes.

740
00:23:29,835 --> 00:23:35,565
Um, and, uh, and we also plan to, uh,
to expand, um, our footprint as well.

741
00:23:35,565 --> 00:23:39,885
Right now we have one main office
and then, uh, you know, multiple

742
00:23:39,885 --> 00:23:43,455
crews, but we looking to have a
satellite office here in Salt Lake.

743
00:23:43,515 --> 00:23:47,265
Uh, uh, and then, um, another, uh.

744
00:23:47,925 --> 00:23:51,795
A couple crews with their own,
uh, vehicles at their homes

745
00:23:51,795 --> 00:23:54,525
so they can respond instantly
throughout strategic places.

746
00:23:54,795 --> 00:23:58,365
'cause right now I'll, I'll go
anywhere from Nephi to Logan, you

747
00:23:58,365 --> 00:23:59,535
know, I mean, just about anywhere.

748
00:24:00,105 --> 00:24:00,315
Yeah.

749
00:24:00,315 --> 00:24:00,590
I was just gonna ask you, you that,

750
00:24:00,595 --> 00:24:00,730
yeah.

751
00:24:00,730 --> 00:24:01,010
Okay.

752
00:24:01,010 --> 00:24:01,330
So yeah,

753
00:24:01,665 --> 00:24:02,445
Florida disaster.

754
00:24:02,445 --> 00:24:04,005
I go to Park City quite regularly.

755
00:24:04,005 --> 00:24:04,035
Okay.

756
00:24:04,365 --> 00:24:07,335
Um, and I go up there and my course,
my assessments are always free.

757
00:24:07,335 --> 00:24:10,125
I, I'll show up and be like, all
right, so here's where it is.

758
00:24:10,125 --> 00:24:12,225
I'll use my thermal camera,
show 'em where all yeah.

759
00:24:12,825 --> 00:24:13,515
Moisture is.

760
00:24:13,515 --> 00:24:16,305
And, and that way I
can, I can let 'em know.

761
00:24:16,305 --> 00:24:16,515
Right.

762
00:24:16,959 --> 00:24:17,530
Here's where it is.

763
00:24:17,530 --> 00:24:18,879
Here's the layers that are affected.

764
00:24:19,149 --> 00:24:21,669
Here's how those dry, and
at what rate, and here's the

765
00:24:21,669 --> 00:24:23,649
rate at which grow mold grows.

766
00:24:24,790 --> 00:24:24,850
Wow.

767
00:24:24,850 --> 00:24:25,000
Here's

768
00:24:25,000 --> 00:24:25,780
what we need to do.

769
00:24:26,105 --> 00:24:26,725
And crazy.

770
00:24:27,250 --> 00:24:31,300
And then, uh, uh, if they want my help,
you know, I'm, I'm happy to help 'em.

771
00:24:31,300 --> 00:24:34,600
If they are using insurance, I'll
work with any insurance, but also

772
00:24:34,719 --> 00:24:36,189
I'm not stingy with my opinions.

773
00:24:36,189 --> 00:24:37,360
Yeah, I'm happy as well.

774
00:24:37,360 --> 00:24:40,659
If someone just wants to know,
Hey, I want to, I, I, I'm just

775
00:24:40,659 --> 00:24:41,560
gonna try and do this myself.

776
00:24:41,560 --> 00:24:42,340
How do I do that?

777
00:24:42,610 --> 00:24:43,395
I'll tell 'em how, yeah.

778
00:24:43,755 --> 00:24:45,945
I've written up all reports of,
all right, here's the things you're

779
00:24:45,945 --> 00:24:49,695
gonna wanna buy and do to follow the
standards out there in the industry.

780
00:24:49,695 --> 00:24:49,785
Let

781
00:24:49,785 --> 00:24:51,580
me help you with the
education on that too.

782
00:24:51,720 --> 00:24:51,940
Yep.

783
00:24:52,680 --> 00:24:53,100
That's

784
00:24:53,100 --> 00:24:53,420
so powerful.

785
00:24:53,530 --> 00:24:55,515
Well, you got any more questions for me?

786
00:24:55,515 --> 00:24:56,580
Or is there anything you'd like to touch?

787
00:24:56,580 --> 00:24:58,185
Yeah, anything you'd like to touch

788
00:24:58,185 --> 00:24:59,205
on that we didn't, maybe.

789
00:24:59,645 --> 00:25:00,665
Hit on today?

790
00:25:00,845 --> 00:25:02,270
Uh uh.

791
00:25:02,495 --> 00:25:02,795
No.

792
00:25:02,795 --> 00:25:04,895
I feel like that we've kind
of touched on everything.

793
00:25:04,895 --> 00:25:07,385
I'm just grateful to be,
uh, be here, be at the show.

794
00:25:07,715 --> 00:25:10,025
Um, I think it was, uh,
it is a great opportunity.

795
00:25:10,025 --> 00:25:13,145
I mean, uh, again, my,
my assessments are free.

796
00:25:13,175 --> 00:25:17,105
Uh, I, it is not like, uh, I
don't do indoor environmental

797
00:25:17,105 --> 00:25:18,245
testing, which is, uh.

798
00:25:18,550 --> 00:25:21,700
Uh, testing of, um, uh, for mold spores.

799
00:25:21,700 --> 00:25:21,730
Okay.

800
00:25:21,879 --> 00:25:23,889
I do, um, refer that out.

801
00:25:23,889 --> 00:25:23,919
Okay.

802
00:25:24,280 --> 00:25:27,520
Uh, but I do have companies that can
do that, but I do visual inspections.

803
00:25:27,520 --> 00:25:30,639
I make plans for remediation, and of
course I have all the moisture meters

804
00:25:30,639 --> 00:25:35,560
necessary, including the thermal
cameras and, uh, and, um, invasive and

805
00:25:35,560 --> 00:25:37,240
noninvasive moisture meters to be able to.

806
00:25:38,085 --> 00:25:39,045
Uh, find it even under tile.

807
00:25:39,045 --> 00:25:39,105
So,

808
00:25:40,035 --> 00:25:44,955
so really your ideal client or referral
if, if somebody is noticing moisture

809
00:25:44,955 --> 00:25:48,315
in their house or something, like
they can call you and say, Jim, I'm

810
00:25:48,315 --> 00:25:49,485
thinking this is what I'm saying.

811
00:25:49,485 --> 00:25:50,955
Come out and take a look at this for me.

812
00:25:51,225 --> 00:25:52,695
Help me navigate next steps.

813
00:25:52,695 --> 00:25:55,215
You've got all the tools and
resources to help them do that.

814
00:25:55,245 --> 00:25:55,335
Mm-hmm.

815
00:25:55,635 --> 00:25:57,255
Who else are kind of your ideal clients?

816
00:25:57,255 --> 00:25:59,505
You, obviously you've
had a major disaster.

817
00:25:59,565 --> 00:25:59,655
Mm-hmm.

818
00:26:00,105 --> 00:26:00,855
Um.

819
00:26:01,125 --> 00:26:03,495
Just so that we can be
apprised of that too for you.

820
00:26:03,735 --> 00:26:04,065
Yeah.

821
00:26:04,365 --> 00:26:08,325
Ideal clients are, uh, individuals
who, who've even nature or even minor

822
00:26:08,325 --> 00:26:12,345
disasters, if they've had water, um,
even, you know, kids spilled it over

823
00:26:12,345 --> 00:26:15,524
the bathtub or kept it running and it
went over and it went out into the hall

824
00:26:15,524 --> 00:26:17,175
and they quickly just tried to t it up.

825
00:26:17,205 --> 00:26:17,475
Yep.

826
00:26:17,534 --> 00:26:19,725
And it looks like it's,
it's taken care of.

827
00:26:19,965 --> 00:26:22,965
That's a good client for me because
again, I'll come out and I'll make

828
00:26:22,965 --> 00:26:24,705
sure it actually is taken care of.

829
00:26:24,710 --> 00:26:24,840
Mm-hmm.

830
00:26:24,920 --> 00:26:28,605
Because you never know
water is really, uh, uh.

831
00:26:29,745 --> 00:26:30,495
Insidious.

832
00:26:30,555 --> 00:26:30,615
Yeah.

833
00:26:30,675 --> 00:26:32,685
It gets inside of everything.

834
00:26:32,774 --> 00:26:32,835
Yeah.

835
00:26:33,435 --> 00:26:35,145
And so you gotta, you
gotta watch for that.

836
00:26:35,145 --> 00:26:37,935
And so I can, I can be able to determine
that, give 'em the peace of mind to

837
00:26:37,935 --> 00:26:40,095
know that it's taken care of properly.

838
00:26:40,185 --> 00:26:40,545
Yeah.

839
00:26:40,545 --> 00:26:43,305
And uh, and like I said,
just assessing that is free.

840
00:26:43,305 --> 00:26:49,085
So I. Those, um, those, of course if
you have a fire, um, God forbid smoke is

841
00:26:49,085 --> 00:26:49,445
the same way.

842
00:26:49,800 --> 00:26:50,250
Smoke

843
00:26:50,250 --> 00:26:52,260
gets into everything and everywhere.

844
00:26:52,260 --> 00:26:52,649
Yeah.

845
00:26:52,655 --> 00:26:52,885
Yeah.

846
00:26:52,980 --> 00:26:53,250
So you

847
00:26:53,250 --> 00:26:54,870
want that, that odor gone.

848
00:26:54,960 --> 00:26:57,659
Um, you need to have it
properly, uh, removed.

849
00:26:57,659 --> 00:26:59,730
And like I said, I've
worked with every insurance.

850
00:26:59,790 --> 00:27:02,070
Um, IM on several insurances programs.

851
00:27:02,430 --> 00:27:06,000
Um, so, uh, by all means give me a call.

852
00:27:06,120 --> 00:27:06,930
Appreciate that.

853
00:27:06,930 --> 00:27:07,080
Really

854
00:27:07,080 --> 00:27:07,440
help.

855
00:27:07,710 --> 00:27:08,129
Helpful.

856
00:27:08,129 --> 00:27:08,430
Thank you.

857
00:27:08,430 --> 00:27:09,060
Yeah, go ahead

858
00:27:09,060 --> 00:27:11,129
Jim Stephenson, Steven.

859
00:27:12,540 --> 00:27:13,080
Restoration.

860
00:27:13,080 --> 00:27:14,070
Restoration.

861
00:27:14,640 --> 00:27:15,960
That's the, that's the business name?

862
00:27:15,960 --> 00:27:16,050
Yep.

863
00:27:16,050 --> 00:27:17,220
Stephenson Restoration.

864
00:27:17,220 --> 00:27:18,030
Big Jam.

865
00:27:18,180 --> 00:27:18,780
Mitch,

866
00:27:19,500 --> 00:27:20,010
what other names?

867
00:27:20,425 --> 00:27:20,765
All names,

868
00:27:21,300 --> 00:27:24,720
but you're an innovator of Daybreak,
part of the BNI, which meets

869
00:27:24,720 --> 00:27:26,910
9:00 AM at the DCC on Wednesdays.

870
00:27:27,120 --> 00:27:27,270
Yep.

871
00:27:27,540 --> 00:27:32,070
Get out there because really it is
some just authentic, real organic.

872
00:27:32,190 --> 00:27:35,250
We often get the question, can you
come and visit if you're not Yes.

873
00:27:35,250 --> 00:27:36,870
This is your, this is your invitation.

874
00:27:36,960 --> 00:27:37,325
This is it.

875
00:27:37,485 --> 00:27:37,685
Absolutely.

876
00:27:37,685 --> 00:27:37,965
Yeah.

877
00:27:37,970 --> 00:27:38,430
It is.

878
00:27:38,520 --> 00:27:39,150
It's, it's, it's.

879
00:27:39,660 --> 00:27:41,910
Just genuine relationships.

880
00:27:41,940 --> 00:27:42,120
Thank you.

881
00:27:42,120 --> 00:27:43,740
So appreciate you coming in.

882
00:27:44,190 --> 00:27:46,020
Can't wait to see where you,
what you do, where you go.

883
00:27:46,380 --> 00:27:46,620
Thanks Jim.

884
00:27:47,220 --> 00:27:51,630
And if you do come to visit, by
the way, I often end up giving

885
00:27:51,630 --> 00:27:53,880
referrals to the visitors today.

886
00:27:53,880 --> 00:27:56,250
I'm like, wait, I know someone
who can use your service.

887
00:27:56,250 --> 00:27:57,480
Hold on, you stick around.

888
00:27:57,510 --> 00:27:58,260
Come back next week.

889
00:27:58,260 --> 00:28:01,320
I'll, I'll, uh, I've got
someone to, to for you to meet.

890
00:28:01,380 --> 00:28:01,590
So

891
00:28:01,860 --> 00:28:02,340
absolutely.

892
00:28:02,340 --> 00:28:02,880
Give her game.

893
00:28:03,125 --> 00:28:03,785
That's game.

894
00:28:04,050 --> 00:28:05,520
That's what we're always all about.

895
00:28:05,520 --> 00:28:06,390
So come and see us.